SSP01XDSE15A1

Surge Suppressor; 120/240V; Split-Phase; 3W+G; 150kA ; Alarm and Relay Contacts

At Breakers & Controls Florida, we strive to provide a seamless and convenient shopping experience for our valued customers. As part of our commitment to customer satisfaction, we have established the following shipping information policy:

1. Free Shipping on Orders Over $200.00 We are delighted to offer free shipping on all orders that meet or exceed $200.00 (excluding taxes, discounts, and any other applicable charges). This offer is applicable to deliveries within the designated shipping zones.
2. Same Day Shipping: We understand the importance of receiving your order promptly. Therefore, for all eligible orders placed before our designated cut-off time, we guarantee same-day shipping. Our dedicated team works diligently to ensure that your package is dispatched as quickly as possible. Please note that same-day shipping is subject to product availability and payment verification.
3. Shipping Methods and Delivery Times: We offer multiple shipping methods to cater to your specific needs. During the checkout process, you will have the option to choose from the available shipping methods and select the one that suits you best. The estimated delivery times may vary depending on your location, chosen shipping method, and any unforeseen circumstances beyond our control. Once your order has been shipped, you will receive a confirmation email with tracking details to monitor the progress of your shipment.
4. Shipping Restrictions: Certain products may have shipping restrictions due to legal, safety, or logistical reasons. These restrictions may vary based on your location and applicable regulations. We apologize for any inconvenience caused and encourage you to review the product descriptions or contact our customer support team for further assistance.
5. Order Tracking: Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. You can use this information to track the progress of your package through our website or the designated courier’s tracking system. Please note that it may take some time for the tracking information to be updated after your package has been shipped.
6. Address Accuracy: It is essential to provide accurate shipping information during the checkout process. Please review your shipping address carefully to ensure that it is correct and complete. We cannot be held responsible for delays or misdeliveries resulting from incorrect or incomplete address details provided by the customer.
7. Shipping Updates and Notifications: We aim to keep you informed throughout the shipping process. You may receive email notifications regarding order confirmation, shipment updates, and delivery status. Additionally, you can log in to your account on our website to view the status of your order and access relevant shipping information.

If you have any questions, concerns, or require further assistance regarding our shipping information policy, please do not hesitate to contact our customer support team. We are here to help and provide you with a delightful shopping experience.

Note: This shipping information policy is subject to change without prior notice. Any modifications or updates to this policy will be communicated through our website or other appropriate channels.

At Breakers & Controls Florida, we value your satisfaction and strive to provide high-quality circuit breakers and controls. However, we understand that situations may arise where you need to return or exchange a product. Please review our return policy below to understand the process and guidelines for returning items:

1. Eligibility for Returns:

• You may initiate a return within 15 days from the date of purchase.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Non-Returnable Items:

The following items are not eligible for return:

• Items that have been installed, used, or damaged.
• Custom-made or special-order circuit breakers and controls.
• Items without original packaging or missing parts.

3. Return Process:

To initiate a return, please follow these steps:

• Contact our customer service team at [customer service email/phone number] to request a Return Merchandise Authorization (RMA) number.
• Provide your order number, the product(s) you wish to return, and the reason for the return.
• Once you receive the RMA number, securely package the item(s) with the original packaging to prevent damage during transit.
• Clearly label the package with the RMA number.

4. Return Shipping:

• Customers are responsible for the return shipping costs unless the return is due to a mistake on our part, such as shipping the wrong item or a defective product.
• We recommend using a trackable shipping method to ensure the safe delivery of your return.
• In cases of damaged or defective items, please include photos and a description of the issue when requesting an RMA number.

5. Refund or Exchange:

• Upon receiving and inspecting the returned item, we will process your refund or exchange.
• Refunds will be issued using the original payment method.
• Exchanges will be processed according to the availability of the requested replacement item.
• Please allow up to [X] business days for us to process your return and initiate the refund/exchange.

6. Restocking Fee:

• A restocking fee of 20% may apply to all returns, particularly if the item has been opened or used.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We will provide instructions for returning the item and will cover the return shipping costs.

8. Cancellations:

• Orders can be cancelled before they are shipped. If the order has already been shipped, you will need to follow the standard return process.

9. Warranty:

• Our products are covered by manufacturer warranties. Please refer to the product documentation for warranty details. If you believe your item is covered under warranty, please contact us for assistance.
• 1 year Warranty on used items

10. Contact Us:

If you have any questions or concerns regarding our return policy or the return process, please contact our customer service team at 800 810 44 15.

Please note that this return policy is subject to change without prior notice. It is your responsibility to review the policy before making a purchase.